:root{--gold:#c9a227;--navy:#2d3748;--navy-mid:#3a4556;--logo-navy:#374151;--paper:#f6f7f9;--ink:#1f2937;--muted:#687386;--border:#e5e7eb;--panel:#fff}*{box-sizing:border-box}html,body,#root{min-height:100%}body{background:var(--paper);color:var(--ink);margin:0;font-family:Inter,system-ui,-apple-system,BlinkMacSystemFont,Segoe UI,sans-serif}button{font:inherit}.app-shell{grid-template-columns:264px minmax(0,1fr);min-height:100vh;display:grid}.sidebar{background:linear-gradient(180deg, var(--navy), #222b38);color:#fff;flex-direction:column;min-height:100vh;padding:18px 14px;display:flex}.sidebar-logo{align-items:center;gap:12px;padding:6px 8px 18px;display:flex}.sidebar-logo strong,.sidebar-logo span{display:block}.sidebar-logo span{color:#ffffff94;font-size:12px}.logo-mark{background:var(--gold);color:#fff;letter-spacing:0;border-radius:8px;justify-content:center;align-items:center;width:38px;height:38px;font-size:12px;font-weight:800;display:flex}.nav-section{padding:12px 0 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9px;font-size:12px;font-weight:800}.ticket-detail-layout{grid-template-columns:minmax(0,1.15fr) minmax(360px,.85fr);gap:18px;display:grid}.ticket-edit-form{grid-template-columns:repeat(2,minmax(0,1fr));align-content:start;gap:12px;display:grid}.ticket-edit-form label{color:var(--ink);gap:6px;font-size:13px;font-weight:800;display:grid}.ticket-edit-form input,.ticket-edit-form select,.ticket-edit-form textarea{border:1px solid var(--border);color:var(--ink);font:inherit;background:#fff;border-radius:8px;width:100%;padding:10px 12px}.ticket-edit-form textarea{resize:vertical}.ticket-edit-wide,.ticket-readonly-meta,.ticket-modal-actions{grid-column:1/-1}.ticket-readonly-meta{border:1px solid var(--border);color:var(--muted);background:#f9fafb;border-radius:8px;flex-wrap:wrap;gap:10px;padding:10px 12px;font-size:12px;font-weight:800;display:flex}.ticket-modal-actions{border-top:1px solid var(--border);justify-content:flex-end;gap:10px;padding-top:14px;display:flex}.ticket-timeline-panel{border-left:1px solid var(--border);align-content:start;gap:14px;padding-left:18px;display:grid}.ticket-timeline-panel h3{margin:3px 0 0;font-size:18px}.timeline-list{border-left:2px solid #e5e7eb;gap:12px;margin-left:10px;padding-left:16px;display:grid}.timeline-item{display:grid;position:relative}.timeline-dot{background:var(--gold);border:3px solid #fff;border-radius:999px;width:12px;height:12px;position:absolute;top:14px;left:-23px;box-shadow:0 0 0 1px #e5e7eb}.timeline-card,.timeline-empty{border:1px solid var(--border);background:#f9fafb;border-radius:8px;padding:12px}.timeline-card.internal-note{background:#fff8e7;border-color:#eadcae}.timeline-card-head{justify-content:space-between;align-items:center;gap:10px;display:flex}.timeline-card-head span,.timeline-visibility,.timeline-empty{color:var(--muted);font-size:12px;font-weight:700}.timeline-card p{white-space:pre-wrap;margin:8px 0 0;line-height:1.5}.timeline-visibility{text-transform:uppercase;margin-top:8px;display:block}.timeline-form{border-top:1px solid var(--border);gap:12px;padding-top:16px;display:grid}.timeline-form label{color:var(--ink);gap:6px;font-size:13px;font-weight:800;display:grid}.timeline-form textarea,.timeline-form select{border:1px solid var(--border);color:var(--ink);font:inherit;background:#fff;border-radius:8px;width:100%;padding:10px 12px}.timeline-form textarea{resize:vertical}@media (width<=900px){.app-shell{grid-template-columns:1fr}.sidebar{display:none}.main{padding:18px}.mobile-menu{display:inline-flex}.topbar{align-items:flex-start;gap:12px}.metric-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.kanban-summary,.portal-header{align-items:flex-start;gap:12px;display:grid}.ticket-detail-layout{grid-template-columns:1fr}.ticket-timeline-panel{border-left:0;border-top:1px solid var(--border);padding-top:16px;padding-left:0}.invoice-config{grid-template-columns:repeat(2,minmax(0,1fr))}}@media (width<=560px){.topbar{display:grid}.metric-grid{grid-template-columns:1fr}.portal-shell{padding:16px}.portal-login{margin-top:3vh;padding:20px}.modal-backdrop{padding:12px}.form-row,.ticket-edit-form{grid-template-columns:1fr}.ticket-modal-actions{display:grid}.invoice-config{grid-template-columns:1fr}.invoice-config-actions,.invoice-preview-head{align-items:stretch;display:grid}}